Hitch Exclusives Guarantee

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We offer an exclusive LIFETIME GUARANTEE on the structure and quality of our pieces. Should the furniture fail at any time during the life of the original owner due to defects in workmanship or material, (not due to normal wear, misuse, neglect, or abuse); we will either repair or replace it at our discretion. Warranty does not apply to damage during transit, or any defects resulting from abuse, alterations or accidents. With proper care, which is easy with our Maintenance Kit, your HITCH will become a Historic Heirloom for you to treasure.

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By accepting delivery of product, you the customer agree to be bound by the terms and conditions listed below. The terms and conditions below may be changed at any time without prior notice by HITCH EXCLUSIVES.
HITCH EXCLUSIVES offers a 60 day satisfaction guarantee. If you are not satisfied with your purchase, and you have not altered it in any way you may return it at your expense (you pay shipping), for a refund. We charge no restocking fee. Expect a full refund except for damaged product.
Do not sign for the delivery of your HITCH product if it is damaged. Inspect immediately. If the truck driver will not wait for you to properly inspect the shipment you must note on the freight bill, "Driver would not wait for inspection." It will be sent back at no charge to you and we will replace it. Please call us with any delivery problems immediately. (see Shipping)
Should you feel the product is defective, call us at (1-906-932-0212) and the defective part will be taken care of. The natural season cracks found in our reclaimed timber and furniture are not considered a defect and the warranty does not cover this natural drying process. Hitch Exclusives does not consider seasonal drying checks or scars that took place 100 years ago as a defect. We see them as an asset; Characteristics reminiscent of the former life of the wood. We guarantee that the natural checking and scars do not affect the structure of our furniture but do enhance its beauty. Product abuse voids warranty.
The customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the product. The customer bears all shipping costs and responsibility for the returned product.